This a rant about a bee that sits in my bonnet and it's about time it got put out there. I have just heard from yet another Indie SP who is coming to Ottawa for a visit because she has been asked and encouraged. Now that her travel date is almost here, she has had numerous cancellations. This is a standard MO for Ottawa, I have spoken with agency managers and indies alike and they tell the same tale. The plans are made, the hotel deposits paid, flights paid for and then the cancellations start to come in and the inevitable no shows happen. The visits are seldom truly profitable, and it leaves a bitter taste on the tongue. So I will take a moment and break down the costs of a trip so it is understood what is involved when an SP takes on a trip...
1. Travel - if an SP is flying one will spend about $1000 for flight, extra bags, taxi etc.
2. Hotel - even a good deal online will run about $140 a night for a decent hotel so for week it will be a financial committment of another $1000.
3. On top of that there are the incidentals, food, refreshments for guests, and a number of other little niceties and toys that are expected which add up to about $250 for the week.
That is a bare minimum of $2250 outlayed to "come for a visit". At $250 a visit, that is 9 appointments for the week just to break even. If we stay put, we don't spend that time, money and effort and will still be able to service our established guests. When an SP makes a committment to travel she is putting her money on the line upfront, and I think that it's about time people realized that.
Ottawa had a longstanding reputation as being the "cancellation capital" and girls didn't like to visit because of it. The Ottawa market is now seen as "hot" because of the activity on CERB and the quality of the regular posters. This can be misleading because there are only so many appointments to be had with the local hobbiests and the behind the scenes communication shows that guests are making appointments ahead of time with an SP only to change and book with another SP just prior to the intended arrival of the first SP.
I realize that everyone has the choice of who to spend their hard earned dollars with, but please show some integrity and when you book with someone try to follow thru, don't cancel on a whim. It gives Ottawa a bad reputation that it doesn't deserve. The time will come when quality SPs will again avoid Ottawa, and that would be a shame because it is a great city full of great people....
Catherine